Strategic Content & Comms Manager

Location: UK only
Employment Type: Full-time
Salary: Competitive, based on experience

About Narratology

Narratology is a UX and content consultancy for complex systems and emerging technologies. We help organisations translate complexity into clarity, with inclusive, ethical, and accessible content at the core.

We’re building the next phase of our studio — with AI literacy and ethical content design as flagship offerings — and we’re looking for a senior leader to help shape that future.

What you’ll do

Business and Pipeline Development

• Spot emerging trends in technology, UX, and design systems — and develop them into viable projects or products

• Prepare and present proposals for strategic consulting and training programmes

• Lead commercial discussions and negotiate contracts

• Build and manage a pipeline of aligned and impactful work

Strategic Operations

• Partner with our Company Secretary to maintain clear financial records and rolling forecasts

• Contribute to operational planning and strategic business development

Thought Leadership

• Represent Narratology through writing, speaking, and training

• Develop original content around AI literacy, inclusive design, and systems storytelling

• Support the evolution of our training and content products

Client Consulting

• Act as content strategy and information architecture lead on select engagements

• Guide clients on accessible, plain-language content

• Contribute expertise to workshops, audits, and digital transformation projects

What we’re looking for

Must-haves:

• 15+ years’ experience in content design, content strategy, UX writing, or editorial leadership

• A degree in linguistics, journalism, communications, or a related field

• At least 3 years of experience working with banks and fintechs

• At least 3 years of experience working with tech companies

• Experience working in the UK and at least two other countries

• Deep knowledge of accessible content, plain language, and inclusive design principles

• A strong ethical stance on transparency, inclusion, and human-centred content

• Experience managing clients, pitching work, and leading multidisciplinary teams

• Interest in or experience with AI, emerging tech, or systems thinking

💡 Why join Narratology?

• Shape a growing studio with a values-led mission

• Lead on projects that blend ethics, design, and emerging technology

• Work flexibly, remotely, and collaboratively

• Build your own voice and thought leadership platform

• Help create a better standard for how organisations communicate in a complex world

✉️ How to apply

Email info@narratology with:

• Your CV or LinkedIn

• A short intro about why you’re a good fit

• Any examples of thought leadership, strategic work, or talks