Clear legal and financial communications
Make your most complex legal and financial communications easier to understand and use.
Plain-language strategy, writing and training
Build customer understanding with plain-language expertise, AI-assisted writing, and training for your team.
Explore servicesOur services
Plain-language and accessibility reviews
Understand where readers may struggle and what to change in your documents or website.
Customer research
Find out what customers understand and where your content needs to change.
Training and coaching
Build your team’s skills in clear writing and confident document review.
Content strategy and workflow
Make good content easier to produce, check and keep up to date.
AI content policy and risk workshops
Give your team clear rules for using AI and checking the results.
Financial inclusion work
Build a shared plan and explain the evidence behind your financial inclusion policy.
Plain-language training
for your team.
Give your team the skills to write clearly and review documents with confidence. Practise on your own content, with training and coaching in plain language, writing with AI or brand voice.
Training covers the ISO 24495 series. We run live online courses worldwide. We regularly hold in-person courses throughout Europe, Africa and the UK.
Explore trainingPlain-language training
Make information easier to find, understand and use.
AI-assisted writing for communication teams
Use AI during writing and editing, with checks for quality and risk.
Brand voice and tone
Write consistently while adapting to your readers and their circumstances.
AI-assisted writing for legal and compliance teams
Apply AI-assisted writing to legal and compliance content, with appropriate human review.
Frances Gordon
Director, Narratology
Meet Frances Gordon.
Frances Gordon has more than 20 years’ experience in content strategy and plain language, with a particular focus on financial services.
Her experience includes senior roles at Siegel & Gale, Oradian and Backbase. She has worked across the UK, Europe and Africa.
Frances has trained thousands of legal and business professionals. She also teaches on the University of Strasbourg’s technical communication and localisation master’s programme.
UK Ambassador for PLAINPlain Language Association International
Contributor to plain-language standardsExpert work through the British Standards Institution
Read the Narratology blog
Articles on financial documents, user testing and writing with AI.
Request a proposal
Tell us what you want to change and what you need from the work. We’ll discuss the scope and prepare a proposal.