Privacy policy
Last updated: 26 October 2026
Who is responsible for your information
Narratology Marketing Limited is responsible for the personal information covered by this policy.
Our registered office is 1 Broadwater Close, Woking, Surrey, GU21 5TW. Our company number is 10173765.
Contact us about privacy at info@narratology.co.uk.
What this policy covers
This policy explains how we use personal information when you visit this website or contact us about our services.
Client assignments may involve additional information and contractual arrangements. We explain those separately where needed.
Information you give us
When you email us, we receive your email address and the information you include. This may include your name, organisation and project requirements.
We use this information to answer your enquiry and manage the resulting business relationship.
Information used to operate the website
Our hosting provider processes technical data to deliver and protect the website. This can include your IP address, browser information and request times.
Technical information may appear in server logs used to protect the website, investigate problems and keep it working.
Our reasons for using personal information
We rely on legitimate interests to respond to business enquiries and maintain professional relationships. Our interests include providing relevant services and operating a secure website.
Where processing is necessary to take steps towards a contract with you, or fulfil that contract, we rely on that contractual basis.
We may also retain or disclose information where a legal obligation requires it.
Cookies and analytics
We use Google Analytics 4 to understand visits to our public website and how people use its content. Analytics loads only if you accept analytics cookies.
Analytics can collect cookie identifiers, pages visited, interactions and technical information about your browser and device. We do not send the contents of your emails or your personal contact details to Analytics.
We rely on consent for analytics. You can reject analytics and still read our content, download resources and contact us.
You can change your choice through Cookie settings. Withdrawing consent stops further analytics collection. It does not remove information already sent to Google.
We use analytics to assess and improve our website, rather than for advertising. Google provides the service and may process information outside the UK. Read how Google uses information from websites that use its services.
Analytics cookies and your saved choice have expiry dates. We keep analytics information only as long as needed to understand website use and assess changes.
Any essential cookies or storage are used to deliver or protect the website, or remember your privacy choice.
Who processes information for us
Our hosting, email and IT providers may process information as needed to provide their services. We may disclose information where the law requires it.
Service providers may process information outside the UK. Where this happens, we use the safeguards required by UK data protection law.
Contact us if you want information about these safeguards.
How long we keep information
We keep information for the purposes described in this policy. Retention decisions consider whether an enquiry remains active and whether an ongoing business relationship requires the records.
Legal, tax or contractual requirements may require us to keep particular records longer. We delete or anonymise records that are no longer needed.
We retain technical records only as long as needed to operate the website securely and investigate problems.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your personal information. You may also request restricted processing or data portability.
Where we rely on consent, you can withdraw it at any time.
Your right to object: You can object to processing based on legitimate interests.
To exercise a right or raise a privacy concern, email info@narratology.co.uk.
You can also complain to the Information Commissioner’s Office.
Changes to this policy
We will update this policy when our practices change. The date above shows when it was last updated.