Insurance payment wording: before and after
Compare an insurance payment explanation before and after a plain language rewrite. The revision separates payment options and policy-change fees.
Before
Your premium may be paid as a one-off annual payment by bank transfer, cheque or debit card, or alternatively in 12 monthly instalments by Direct Debit from a UK bank account. Please note that in addition, there are no administration fees payable for policy amendments.
After
You can pay your premium in one of these ways:
- Make one annual payment by bank transfer, cheque or debit card.
- Pay in 12 monthly instalments by Direct Debit from a UK bank account.
Fees for changing your policy
We do not charge an administration fee for changes to your policy.
How Narratology can help
We help insurance teams rewrite customer communications while preserving policy conditions. Discuss a plain language review.
About Frances Gordon
Frances Gordon is Director of Narratology and UK Ambassador for PLAIN. She contributes to plain language standards through the British Standards Institution.
Her work focuses on clear communication in regulated environments, accessibility and financial inclusion. Read Frances's profile.